1. Who We Are

BuzzLineStudio operates the website at BuzzLineStudio.com and provides digital marketing services to businesses and other customers.
The website and services are operated by TBC, a company registered in TBC, with its registered address at TBC (referred to in these Terms as “BuzzLineStudio”, “we”, “us” or “our”).
We offer the following digital marketing services:

• Search Engine Optimisation (SEO)
• Paid Search Advertising
• Social Media Marketing
• Email Marketing
• Website Design and Development

We also offer bespoke services for projects that fall outside our standard service packages.
These Terms and Conditions (“Terms”) govern your access to and use of our website and your purchase of any services through BuzzLineStudio.com.

2. Acceptance of These Terms

By accessing our website, creating an account, placing an order or purchasing any service, you confirm that you have read, understood and agreed to these Terms.
If you purchase services on behalf of a business or another legal entity, you confirm that you have the authority to bind that business or entity to these Terms.
If you do not agree to these Terms, you must not purchase or use our services.
We may update these Terms from time to time. Any changes will be published on this website with an updated revision date. Changes will not retrospectively alter an existing order unless required by law or otherwise agreed with you.

3. Our Services

BuzzLineStudio provides digital marketing services designed to help businesses improve their online visibility, reach their target audiences and develop their digital presence.
Our services include the following:

3.1 Search Engine Optimisation

SEO services may include technical website recommendations, content optimisation, keyword research, link-building activities and other work intended to improve organic search visibility.

3.2 Paid Search Advertising

Paid search services may include campaign setup, keyword targeting, advertising management, performance monitoring and optimisation across supported advertising platforms.

3.3 Social Media Marketing

Social media services may include content planning, post creation, scheduling, publishing and audience engagement, depending on the selected service tier.

3.4 Email Marketing

Email marketing services may include campaign creation, email automation, audience segmentation, list management and performance reporting, depending on the selected service tier.

3.5 Website Design and Development

Website design and development services may include page design, website development, technical improvements, performance optimisation and other agreed website work.

3.6 Bespoke Services

Where a project does not fit one of our standard service packages, you may submit a project brief for review. We will assess your requirements and, where appropriate, provide a fixed quotation, proposed scope and anticipated start date.
A bespoke project will only proceed once you have accepted the quotation and any applicable project-specific terms.
The precise deliverables, service tier, term, schedule and other applicable details will be set out on the relevant service page, at checkout, in your account or in a separate written agreement.

4. Orders and Service Terms

Each standard service is purchased for a specified term, with the applicable tier and price displayed before checkout. You may purchase an individual service, select a recommended goal containing multiple services, or build your own combination of services.

4.1 Service configurations

Each service has its own tier, term, deliverables and price. If you change a selected tier or term before purchase, the applicable price will update accordingly. Any recommended goal or service configuration is intended to help you select services appropriate to your objectives. Recommendations are not a guarantee of particular marketing results.

4.2 Order confirmation

Your order is subject to successful payment and acceptance by BuzzLineStudio. We will provide confirmation of your purchase and make the relevant order details available to you.
We reserve the right to decline an order where we have a legitimate reason to do so, including where we cannot reasonably provide the requested service or where the order presents legal, security or operational concerns. If payment has already been taken for an order we decline, we will refund the amount paid for that order.

4.3 Fixed-term services

Each service runs for the term selected at checkout. Unless expressly agreed otherwise in writing, the service ends automatically when that term expires.
Services do not renew automatically. If you wish to continue after the term ends, you must place a new order.
Where an order contains multiple services, each service retains its own term and conditions. The end of one service does not automatically extend or terminate another service unless the order expressly states otherwise.

5. Pricing and Payment

All service prices are displayed on the relevant service pages or during checkout.
Prices may be displayed as monthly rates, but the total amount payable for the selected term will be shown before you confirm your purchase.
Unless expressly stated otherwise, the total price for the selected term is payable in advance at checkout.

5.1 Payment processing

Payments are processed through a third-party payment provider. When completing a purchase, you may be redirected to the provider's secure payment page.
BuzzLineStudio does not directly receive or store your full payment card details. Payment information is handled by the relevant payment provider in accordance with its own terms and privacy practices.

5.2 Taxes and additional costs

Applicable taxes will be displayed or applied at checkout where required. You are responsible for any additional charges that are expressly disclosed before purchase.
Advertising platform spend, paid media budgets, third-party subscriptions, domain registrations, hosting fees, stock assets and other external costs are not included in our service fees unless expressly stated in your order.
Where third-party costs are necessary, we will identify them where reasonably possible before you commit to the relevant expenditure.

5.3 Invoices

Once payment has been successfully processed, an invoice or purchase record will be made available in your account or sent to the email address associated with your order, as applicable.
You are responsible for providing accurate billing information and keeping your account details up to date.

6. Delivery and Service Commencement

Our services are delivered digitally. No physical products will be shipped unless expressly agreed as part of a separate arrangement.

6.1 Starting your service

We will begin the service and delivery process once your order has been confirmed and any necessary information, account access, approvals and materials have been provided.
The start date may depend on the selected service, the scope of work, platform access and any preparation required. Where applicable, the anticipated start date will be communicated to you. The start date will be no more than 5 working days from your order being placed, unless the team is waiting on information from the customer such as a brief, brand guidelines or other material.

6.2 Monthly delivery

Services are delivered according to the published service plan and the deliverables included in your selected tier. Work may be provided throughout the service term, with deliverables made available through your account or another agreed digital channel as they are completed. The exact number, type and timing of deliverables will depend on the relevant service description and agreed plan. A monthly service fee does not necessarily mean that every deliverable will be provided on the same date each month.

6.3 Delivery delays

We will make reasonable efforts to deliver services according to the agreed schedule. Delivery may be affected by circumstances outside our reasonable control, including platform outages, third-party approval delays, technical problems or delays in receiving information from you. Where a delay occurs, we will take reasonable steps to notify you and explain any necessary changes to the delivery schedule. We will not be responsible for delays caused by your failure to provide required information, access, materials or approvals within a reasonable time.

6.4 Digital access

You are responsible for ensuring that you can access your account, receive relevant emails and download or retrieve completed work where applicable. If you experience a technical issue accessing a deliverable, contact us so that we can investigate and provide reasonable assistance.

7. Your Responsibilities

To enable us to provide the services, you agree to:

• Provide accurate, complete and up-to-date information.
• Supply the materials, account access, permissions and approvals reasonably required to perform the work.
• Ensure that you have the necessary rights to any content, images, trademarks, customer data or other materials you provide.
• Review drafts, recommendations and requests for approval within a reasonable timeframe.
• Ensure that your instructions, advertising claims and supplied materials comply with applicable laws and third-party platform policies.
• Maintain appropriate access credentials and take reasonable steps to protect your accounts.
• Notify us promptly of any changes that may affect the delivery of your services.

You remain responsible for the accuracy of information you provide and for approving content or campaigns where your approval is requested.
If you do not provide the necessary materials, access or approvals, we may need to pause or reschedule the affected work. Such delays may affect the number or timing of deliverables that can reasonably be completed during your service term.
We will communicate material issues and, where appropriate, discuss reasonable adjustments to the delivery schedule.

8. Changes, Amendments and Upgrades

You may customise your service configuration before purchasing by changing the selected tier, term or combination of services.
Once a service term has started, changes to the scope, tier, term or deliverables are subject to our agreement.
Requests for additional work, substantial revisions or services outside your selected tier may require an additional quotation or a separate order.
We will explain any additional fees and obtain your agreement before proceeding with chargeable extra work.
We are not required to accept a requested change where it would materially alter the agreed scope or cannot reasonably be accommodated.

9. Cancellation Policy

Our services are sold for fixed terms, and the following cancellation rules apply, subject to any mandatory rights available to you under applicable law.

9.1 Cancellation before work begins

You may request cancellation before the relevant service term begins by contacting us at support@buzzlinestudio.com.
Where we agree to cancel an order before work has started, we will refund the amount paid for the cancelled service, subject to any applicable legal requirements and any clearly disclosed, lawful exceptions agreed at purchase.
If an order includes several services, a cancellation may apply only to the affected service where the services can reasonably be separated.

9.2 Cancellation after work begins

Once work has started, you generally cannot terminate a fixed-term service early simply because you no longer require it or have changed your mind.
The service will normally continue until the end of the agreed term, and the amount paid will not ordinarily be refunded solely because you decide to stop using the service.
However, this does not affect any statutory cancellation rights, rights arising from our material breach of contract, or any refund or remedy that may be required by applicable law.
If you believe we have materially failed to provide the agreed service, contact us with details of the issue. We will review the matter and, where appropriate, seek to remedy the failure or provide another remedy available under these Terms or applicable law.

9.3 How to request cancellation

Cancellation requests must be sent to support@buzzlinestudio.com and should include your order reference, the service concerned and the reason for cancellation.
We will confirm receipt and explain the applicable options in writing.
A request to cancel does not automatically mean that the cancellation has been accepted. The effective cancellation date and any refund due will be confirmed by us.

9.4 Expiry and non-renewal

Services end automatically at the end of their selected terms and do not renew automatically. You do not need to submit a cancellation request to prevent a renewal.
If you do not place a new order, the service will end when the existing term expires, subject to any agreed arrangements for completing outstanding work.

10. Refund Policy

We aim to ensure that the services purchased are delivered in accordance with the applicable service description and agreed terms.

10.1 General refund position

Because our services involve time, resources and work allocated to a specific customer, payments for services that have commenced are generally non-refundable where the work has been provided in accordance with the agreed scope.
This does not exclude refunds or other remedies where required by applicable law, where we agree to a refund in writing, or where a refund is due under these Terms.

10.2 Services not started

If we agree to cancel a service before work begins, we will refund the amount paid for the cancelled service, subject to applicable law and any valid, clearly disclosed exceptions. Full refunds will typically take 7 working days to be returned to your original payment method.

10.3 Failure to deliver

If we fail to provide a material part of the agreed service, you should contact us promptly with details of the missing or defective deliverable.
Where appropriate, we will investigate and seek to correct the issue within a reasonable time. If the issue cannot reasonably be resolved, we will consider an appropriate remedy, which may include a partial refund for the affected portion of the service where justified or required by law.

10.4 Refund exclusions

A refund will not ordinarily be provided solely because:

• You change your mind after work has started.
• You decide not to use the services purchased.
• Your business priorities or marketing objectives change.
• You do not achieve a particular level of traffic, engagement, leads, sales or revenue
• You fail to provide information, access, materials or approvals needed for delivery.
• An external platform changes its policies, algorithms, features or availability, provided we have otherwise fulfilled our contractual obligations.

These exclusions do not limit any rights that cannot lawfully be excluded.

10.5 Processing refunds

Where a refund is approved, it will generally be issued through the original payment method, where possible. Processing times may depend on the payment provider and your financial institution.
Any refund will relate to the relevant order or service and will not automatically cancel other active services.

11. Marketing Results and Third-Party Platforms

Digital marketing performance can be affected by many factors beyond our control, including search engine algorithms, competition, advertising costs, customer demand, website performance, platform policies and changes in technology.
We will perform the agreed work with reasonable care and skill, but we do not guarantee specific rankings, impressions, traffic volumes, leads, conversion rates, sales, revenue or return on advertising spend.

11.1 Search engine optimisation

Search engines determine how websites are indexed and ranked. We cannot guarantee that a website will achieve or maintain a particular ranking or that changes will take effect within a particular timeframe.

11.2 Paid advertising

Advertising platforms may reject, restrict, suspend or discontinue campaigns or accounts. We do not control these decisions and cannot guarantee that any campaign will be approved or remain available.
Unless expressly included in your order, our fees do not include advertising spend payable to advertising platforms.

11.3 Social media and email platforms

Third-party platforms may change their functionality, access requirements, policies, delivery systems or pricing. These changes may affect the services we can provide.
You remain responsible for ensuring that you have the necessary rights and permissions to contact your audience and that your use of customer data complies with applicable privacy, marketing and anti-spam laws.

11.4 Website development

We will carry out website work according to the agreed scope. Compatibility with third-party software, hosting environments, plugins, browsers and integrations may be affected by changes outside our control.
Any ongoing maintenance, hosting, support or post-launch changes are included only where expressly stated in your order.

12. Accounts, Intellectual Property and Ownership

12.1 Your accounts

Your advertising accounts, social media profiles, email lists, domain names and other business accounts remain yours, unless expressly agreed otherwise in writing.
You are responsible for maintaining ownership, administrator access and appropriate security controls for your accounts. We will use any access provided to us only as reasonably necessary to deliver the agreed services.

12.2 Your materials

You retain ownership of the content, trademarks, images, documents and other materials you provide to us.
You grant us a limited, non-exclusive permission to use, reproduce, adapt and process those materials to the extent reasonably necessary to perform the services during the applicable engagement.

12.3 Content created for you

Subject to full payment of all amounts due for the relevant service, ownership of original creative content specifically created for you will transfer to you to the extent permitted by law and subject to the exclusions below.
This may include agreed copy, graphics, designs and other bespoke creative deliverables.
The transfer does not include third-party materials, stock assets, licensed fonts, software, plugins, open-source components, pre-existing materials, proprietary tools, templates or general methods and know-how owned or licensed by BuzzLineStudio or another party.
Such materials remain subject to their existing ownership and licence terms. Where necessary, you will be responsible for obtaining or maintaining any separate licence required for continued use.

12.4 Unpaid work

Until the applicable fees have been paid in full, we may withhold final deliverables or restrict the transfer of ownership to the extent permitted by law.
You must not use unpaid deliverables in a manner that infringes our rights or breaches the applicable agreement.

12.5 Portfolio use

We will not publish confidential information or use your name, logo or project materials in our portfolio or marketing materials without your permission, unless you have otherwise expressly agreed or the information is already lawfully public and its use is permitted.

13. Confidentiality

Each party agrees to take reasonable steps to protect confidential information received from the other party in connection with the services.
Confidential information may include business strategies, customer information, login credentials, unpublished marketing materials, financial information and other information that is not publicly available.
Neither party will disclose confidential information to third parties except where disclosure is necessary to perform the agreement, required by law, authorised by the other party or made to professional advisers or service providers who are subject to appropriate confidentiality obligations.
These obligations do not apply to information that is already public through no breach of these Terms, was lawfully known before disclosure, or is independently developed without using the confidential information.
Confidentiality obligations will continue after the relevant service term ends, to the extent permitted by applicable law.

14. Privacy and Data Protection

We collect and process personal information where reasonably necessary to manage customer accounts, process purchases, deliver services, communicate with customers, maintain business records and meet legal obligations.
The information we may process includes names, email addresses, billing details, contact information, service requirements and communications relating to your order.
Payment card details are handled by our third-party payment provider in accordance with its applicable terms and privacy practices.v We do not sell your personal information. We may share relevant information with service providers where necessary to operate our website, process payments, provide our services or meet legal obligations.
We will handle personal information in accordance with our Privacy Policy and applicable data protection laws, including the laws of TBC, where applicable.
You may have rights to access, correct, delete or otherwise exercise control over your personal information, subject to applicable law and any legitimate legal requirements to retain certain records.
For further information about our data practices and your rights, please refer to our Privacy Policy.

15. Acceptable Use

You must not use our website or services:

• For any unlawful, fraudulent or deceptive purpose.
• To infringe the intellectual property, privacy or other rights of another person.
• To distribute malicious software or attempt to gain unauthorised access to systems or accounts.
• To send unlawful, unsolicited or misleading marketing communications.
• To publish or distribute content that violates applicable law or third-party platform rules.
• To interfere with the security, operation or availability of our website or services.

We may suspend affected services or refuse further work where reasonably necessary to address unlawful activity, security risks or a material breach of these Terms.
Where reasonably practicable, we will notify you of the issue and provide an opportunity to resolve it. This does not prevent us from taking immediate action where necessary to protect people, systems or legal interests.

16. Service Suspension and Termination

We may suspend or terminate a service where:

• You materially breach these Terms and fail to remedy the breach within a reasonable period after notice, where the breach can be remedied.
• You fail to pay an amount that is properly due.
• Your instructions or supplied materials create a material legal, security or platform-policy risk.
• We are legally required to stop providing the service.
• Circumstances beyond our reasonable control make continued delivery impracticable.

Where we terminate a service because of our own decision or inability to deliver the remaining agreed work, we will notify you and consider an appropriate refund for any prepaid services not delivered, subject to applicable law.
Where a service is terminated because of your material breach, our entitlement to retain payments or recover costs will be limited to what is permitted by the applicable agreement and law.
Termination of a service does not affect rights or obligations that arose before termination or any provisions intended to continue afterwards.

17. Disclaimers and Limitation of Liability

We will provide our services with reasonable care and skill and in accordance with the agreed scope.
To the maximum extent permitted by applicable law, we do not guarantee uninterrupted website availability, uninterrupted access to third-party platforms or particular commercial outcomes from marketing activities.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Subject to that restriction, BuzzLineStudio will not be liable for indirect or consequential losses, including loss of anticipated profits, revenue, business opportunities, goodwill or anticipated savings, where such losses are not recoverable under applicable law.
We will not be responsible for losses arising from third-party platform decisions, changes to search algorithms, advertising account suspensions, service outages, unauthorised actions by third parties or inaccurate information supplied by you, except to the extent caused by our own breach of contract, negligence or other liability that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, our total aggregate liability arising out of a particular service order will not exceed the total fees paid or payable to us for that order.
This limitation does not apply to liability that cannot lawfully be limited, including any applicable mandatory consumer rights.
Nothing in these Terms removes any rights you may have under mandatory consumer protection legislation.

18. Events Beyond Our Control

We will not be liable for a failure or delay in performing our obligations to the extent caused by events beyond our reasonable control.
Such events may include natural disasters, war, civil unrest, government action, widespread internet or telecommunications failures, major third-party platform outages, cyberattacks, epidemics or other events that could not reasonably have been prevented.
We will take reasonable steps to reduce the impact of such events and resume performance when reasonably possible.
If an event beyond our reasonable control prevents a material part of a service from being delivered for an extended period, we will discuss an appropriate solution with you. Any cancellation or refund will remain subject to applicable law and the circumstances of the order.

19. Complaints and Dispute Resolution

If you have a concern about a service, payment, deliverable or other matter, please contact us at support@buzzlinestudio.com.
Please include your order reference and a clear description of the issue so that we can investigate it.
We aim to acknowledge and respond to enquiries within three working days. More complex matters may require additional time, and we will communicate with you where further investigation is necessary.
Where a dispute arises, both parties agree to make reasonable efforts to resolve it through good-faith communication before commencing formal proceedings, except where urgent legal action is necessary or this requirement would conflict with applicable law.
Nothing in this section prevents you from exercising any statutory rights or bringing a claim before a court or other body where permitted by law.

20. Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them will be governed by the laws of TBC.
Subject to any mandatory legal provisions, the courts of TBC will have jurisdiction over disputes arising out of or in connection with these Terms.
Where mandatory consumer protection laws grant you the right to bring proceedings in another jurisdiction or provide additional protections, nothing in this section is intended to override those rights.

21. General Provisions

21.1 Entire agreement

These Terms, together with the applicable service description, order confirmation, Privacy Policy and any agreed written project-specific terms, form the agreement between you and BuzzLineStudio in relation to the relevant services.

21.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

21.3 No waiver

A failure or delay in exercising a right under these Terms does not constitute a waiver of that right.

21.4 Assignment

You may not transfer your rights or obligations under these Terms to another party without our prior written consent, except where permitted by applicable law. We may transfer our rights and obligations as part of a business reorganisation or transfer, provided that doing so does not unlawfully reduce your rights.

21.5 No partnership

Nothing in these Terms creates a partnership, joint venture, employment relationship or agency relationship between you and BuzzLineStudio.

21.6 Electronic communications

You agree that order confirmations, invoices, service notices and other communications may be provided electronically, subject to applicable law.

21.7 Language

These Terms are written in English. If they are translated into another language, the controlling version will be determined in accordance with applicable law.

22. Contact Information

If you have questions about these Terms, your order, a cancellation request or a refund, please contact us using the details below. Company name: TBC
Registered address: TBC
Country of registration: TBC
Website: https://BuzzLineStudio.com
Email: support@buzzlinestudio.com
We aim to respond to enquiries within three working days.