1. Introduction

BuzzLineStudio (“we”, “us” or “our”) operates the website at BuzzLineStudio.com and provides digital marketing services, including search engine optimisation, paid search advertising, social media marketing, email marketing, website design and development, and bespoke digital marketing services.
The website and services are operated by TBC, a company registered in TBC, with its registered address at TBC.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create an account, purchase our services, communicate with us or otherwise interact with our business.
We are committed to handling personal information responsibly and in accordance with applicable data protection and privacy laws, including the laws of TBC, where applicable.
By using our website or services, you acknowledge that your personal information may be processed as described in this Privacy Policy. Where consent is legally required, we will request it separately.

2. Personal Information We Collect

The information we collect depends on how you interact with BuzzLineStudio and which services you purchase.

2.1 Information You Provide

We may collect the following information directly from you:

• Identity information: Your name and, where relevant, your business name and professional details.
• Contact information: Your email address, telephone number and other contact details you choose to provide.
• Account information: Your login credentials, account preferences and information associated with your customer account.
• Billing information: Billing address, invoice details, transaction references and other information needed to process or record a purchase.
• Service information: Details of the services you purchase, selected tiers and terms, project briefs, marketing objectives and instructions.
• Communications: Emails, enquiries, support requests, feedback and other correspondence with our team.
• Materials you provide: Documents, images, copy, branding assets, website content and other files supplied for the purpose of delivering our services.

Please do not send us sensitive personal information.

2.2 Payment Information

When you purchase a service, payment is processed through a third-party payment provider. We do not directly receive or store your full payment card details. We may receive limited transaction information, such as the payment status, transaction reference, amount paid and billing details, to confirm your purchase, issue invoices and maintain financial records. Payment information is handled in accordance with the relevant payment provider's privacy policy and security practices.

2.3 Technical and Usage Information

When you access our website, certain technical information may be collected, including:

• IP address and general location information derived from it.
• Browser type, device type and operating system.
• Pages visited and interactions with our website.
• Referral sources and approximate access times.
• Website performance, error logs and security-related information.

We use this information where necessary to operate, maintain, secure and improve our website. Where required, non-essential tracking technologies will only be used with your consent.

2.4 Information Relating to Marketing Services

If you purchase our digital marketing services, we may process additional information required to perform the agreed work, such as:

• Website analytics and search performance data.
• Advertising campaign settings, results and performance metrics.
• Social media account information and engagement statistics.
• Email marketing lists, subscriber information and campaign metrics.
• Website content, technical information and development requirements.
• Marketing reports, campaign materials and customer-provided business data.

The information processed will depend on the services you select and the access you authorise.
Where this information contains personal data relating to your own customers, website visitors or subscribers, additional responsibilities may apply as explained in Section 6.

3. How We Use Your Personal Information

We use personal information for the following purposes:

3.1 Providing Our Services

To create and manage customer accounts, process orders, deliver digital marketing services, complete projects, communicate about deliverables and provide customer support.

3.2 Processing Payments and Maintaining Records

To verify transactions, issue invoices, maintain accounting records, manage refunds where applicable and meet financial or legal obligations.

3.3 Communicating With You

To respond to enquiries, provide order confirmations, send service updates, request information or approvals and notify you of changes affecting your account or services.

3.4 Managing and Improving Our Website

To monitor website performance, diagnose technical issues, improve functionality and understand how visitors interact with our website, subject to applicable consent requirements.

3.5 Security and Fraud Prevention

To protect our website, accounts, systems and customers, detect suspicious activity, prevent unauthorised access and investigate potential misuse.

3.6 Legal and Regulatory Compliance

To comply with applicable laws, respond to lawful requests, enforce our contractual rights and establish, exercise or defend legal claims where necessary.

3.7 Marketing Communications

Where permitted by law, we may use your contact information to send relevant information about our services, updates and offers.
You may opt out of marketing emails at any time by using the unsubscribe link included in the message or contacting us directly. Opting out of promotional communications will not prevent us from sending essential messages relating to your purchases, account or active services.

4. Legal Bases for Processing

Where applicable data protection law requires us to identify a legal basis for processing personal information, we rely on one or more of the following:

• Contract: Processing necessary to fulfil an order, provide a service or take steps requested by you before entering into a contract.
• Legal obligation: Processing necessary to comply with applicable laws, including accounting, tax and recordkeeping requirements.
• Legitimate interests: Processing necessary for our legitimate business interests, such as maintaining website security, preventing fraud, managing customer relationships and improving our services, provided those interests are not overridden by your rights.
• Consent: Processing based on your consent, where required, including certain marketing communications and the use of non-essential cookies or similar tracking technologies.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functionality, remember preferences, maintain security and understand website usage.
These technologies may include:

• Essential cookies: Necessary for core website functions, account access and security.
• Preference cookies: Used to remember settings and improve your browsing experience.
• Analytics cookies: Used to understand visitor behaviour and measure website performance.
• Marketing cookies: Used, where enabled, to measure advertising effectiveness or support relevant marketing activities.

Essential technologies may be used where necessary to provide the website or service. Non-essential cookies and tracking technologies will be used only where the required consent has been obtained.
You can manage available cookie preferences through our cookie settings, where provided, and adjust cookie controls in your browser. Disabling certain cookies may affect website functionality.
We will provide additional information about the specific cookies and technologies in use where required by applicable law.

6. Client Data and Third-Party Marketing Platforms

Our services may require access to third-party platforms and business systems, including advertising accounts, social media profiles, website analytics tools, email marketing platforms and website hosting or development environments.
We will use access and information provided by you only to the extent reasonably necessary to perform the agreed services, subject to our contractual obligations and applicable law.

6.1 Client-provided personal data

You may provide information relating to your customers, subscribers, website visitors or other individuals as part of a marketing project.
Depending on the circumstances, you may be the data controller and BuzzLineStudio may act as a data processor when handling that information on your behalf. In other circumstances, we may act as an independent controller for specific processing activities.
Where we act as a processor, we will process personal data in accordance with your documented instructions, the applicable service agreement and any required data processing agreement.
You are responsible for ensuring that you have the necessary legal basis, permissions and notices to share personal data with us for the agreed purposes.

6.2 Third-party accounts

We do not own your advertising accounts, social media profiles, email marketing accounts or other business accounts simply because we provide services through them.
Information available through these platforms may be subject to the privacy policies, terms and security practices of the relevant platform providers.
You should review those policies to understand how the providers independently collect and use information.

6.3 Access and permissions

You should provide only the access reasonably necessary for us to perform the agreed work. Where possible, we recommend using role-based permissions rather than sharing personal login credentials.
You may contact us to discuss removing or changing our access when a service ends, subject to any outstanding work or agreed arrangements.

7. When We Share Personal Information

We do not sell your personal information.
We may disclose personal information to the following categories of recipients where necessary for the purposes described in this Privacy Policy:

7.1 Service Providers

Third-party providers that help us operate our business, including payment processors, website hosting providers, cloud storage providers, email services, customer support tools and security providers.

7.2 Marketing and Technology Platforms

Platforms used to deliver your selected services, including advertising networks, social media platforms, website analytics providers, email marketing services and website development tools.

7.3 Professional Advisers

Lawyers, accountants, auditors, insurers and other professional advisers where disclosure is reasonably necessary for business, legal or financial purposes.

7.4 Authorities and Legal Recipients

Government authorities, regulators, courts, law enforcement agencies or other parties where disclosure is required by law or necessary to establish, exercise or defend legal claims.

7.5 Business Transfers

A prospective or actual purchaser, successor or business partner in connection with a merger, acquisition, restructuring or sale of business assets, subject to appropriate confidentiality and legal safeguards.
We require relevant service providers to handle personal information appropriately and, where required, to enter into agreements governing their processing activities.

8. International Data Transfers

Some of our service providers or technology platforms may process personal information in countries other than the country in which you reside or where BuzzLineStudio is established.
Where personal information is transferred internationally, we will take steps required by applicable law to ensure that the transfer is lawful and that appropriate safeguards are in place.
Depending on the relevant jurisdiction, these safeguards may include an adequacy decision, standard contractual clauses or another legally recognised transfer mechanism.
You may contact us using the details in Section 16 if you would like further information about applicable international transfer safeguards.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining customer accounts, resolving disputes and complying with legal obligations.
Retention periods depend on the type of information and the circumstances in which it was collected. For example:

• Account and contact information may be retained while your account remains active and for a reasonable period afterwards where needed for support or recordkeeping.
• Order, invoice and transaction records may be retained for the period required by applicable tax, accounting and financial laws.
• Project materials and deliverables may be retained for the duration of the engagement and for a reasonable period afterwards to support contractual obligations, resolve disputes or meet legal requirements.
• Marketing preferences and consent records may be retained as necessary to manage your preferences and demonstrate compliance with applicable law.
• Technical and security logs may be retained for a limited period appropriate to security, troubleshooting and fraud prevention.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, unless further retention is required or permitted by law.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
Depending on the nature of the information and the risks involved, these measures may include access controls, account permissions, secure service providers, authentication measures, appropriate storage practices and procedures for handling security incidents.
However, no website, online service or method of electronic storage or transmission can be guaranteed to be completely secure.
You are responsible for protecting your account credentials and notifying us promptly if you suspect that your account or any access granted to us has been compromised.
Where a personal data breach occurs, we will take appropriate steps to investigate, mitigate and report the incident as required by applicable law.

11. Your Privacy Rights

Depending on your location and the applicable data protection laws, you may have rights relating to your personal information, including the right to:

• Access: Request a copy of personal information we hold about you.
• Correction: Request that inaccurate or incomplete information be corrected.
• Deletion: Request that personal information be erased where the applicable legal conditions are met.
• Restriction: Request that certain processing activities be restricted.
• Objection: Object to certain processing, including processing based on legitimate interests or direct marketing, where applicable.
• Data portability: Request a copy of certain information in a structured, commonly used and machine-readable format where the legal conditions apply.
• Withdraw consent: Withdraw consent where we rely on it as the legal basis for processing.
• Complain: Lodge a complaint with the relevant data protection supervisory authority.

These rights are subject to applicable legal conditions and exceptions. We may need to retain certain information to meet legal obligations, complete transactions or establish, exercise or defend legal claims.
To exercise a privacy right, contact us at support@buzzlinestudio.com. We may request additional information to verify your identity before responding.
We will respond within the timeframe required by applicable law. Where permitted, we may decline or charge a reasonable fee for manifestly unfounded or excessive requests.

12. Marketing Preferences

You may receive service-related emails, such as purchase confirmations, invoices, important account notices, requests for information and updates concerning work in progress.
These communications are necessary for the administration of your purchases or services and are distinct from promotional marketing.
Where we send promotional emails, you may unsubscribe at any time using the link provided or by contacting support@buzzlinestudio.com.
We will process your request in accordance with applicable law. Even after you unsubscribe, we may retain limited information about your preference to ensure that you are not sent further marketing communications contrary to that preference.

13. Third-Party Websites and Services

Our website and services may contain links to third-party websites or integrate with external services.
We do not control the privacy practices, content, security measures or data-handling activities of independent third parties.
When you access a third-party website or use an external service, its own terms and privacy policy will apply to the relevant activity.
We encourage you to review those policies before providing personal information directly to third parties.

14. Children's Privacy

BuzzLineStudio's services are intended for businesses and individuals who are legally able to enter into the relevant agreements.
Our website and services are not directed at children, and we do not knowingly collect personal information directly from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us. We will investigate and take appropriate action where required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, legal requirements or data protection obligations.
Any revised version will be published on BuzzLineStudio.com with an updated “Last updated” date.
Where required by law, we will notify you of material changes or seek renewed consent before introducing processing activities that require it.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

16. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have a concern about how your personal information is handled, you can contact us using the details below.
Company name: TBC
Registered address: TBC
Country of registration: TBC
Website: https://BuzzLineStudio.com
Email: support@buzzlinestudio.com
We aim to acknowledge and respond to general enquiries within three working days. Requests involving privacy rights or complex data protection matters may take longer, subject to the timeframes required by applicable law.
Where required, details of our relevant data protection supervisory authority will be provided once our jurisdiction and applicable legal obligations have been confirmed.